DOMMAGED ITEMS

If your order arrived damaged due to transportation, please contact us immediately at 1-800-361-9070 # 0 and provide us with the details of the product and its defect. We will try to find the best solution for you.

DID YOU EXPECT SOMETHING ELSE?

All purchases made online may be returned for refund by mail, customer is responsible for return shipping fees. Before returning please contact our Customer Service to get a RMA (return merchandise authorization) number.

You can also return the item directly to our store located at 7 rue St-Joseph, St-Constant QC, J5A 0B6. The goods must be unused and in the same condition as you received them in original packaging. This policy is applicable within 15 days from delivery date. All sales are final.

Once the merchandise is inspected, the refund will be issued according to the payment method used. The refund amount will reflect the purchase price and applicable taxes of the returned merchandise only, the shipping charges shown on your invoice are non refundable.

RETURN PROCEDURE BY MAIL

• Step 1: Pack the item(s) carefully in its original packaging.
• Step 2: Enclose a copy of the invoice that accompanied order with the reason for the return
• Step 3: Print a Canada Post Return Label
• Step 4: Return the parcel to: 7 rue St-joseph, Saint-Constant J5A 0B6

PACKAGE LOST?
Once a parcel is marked as “delivered” by the carrier, responsibility for its security is considered to have passed to the recipient. This means that, unfortunately, we cannot be held responsible for packages stolen after delivery.
We recommend a few precautions to reduce the risk:
-Have your order delivered to an address where you are present during the day (e.g. workplace).

-Install a secure box or surveillance camera if necessary.

If you think your parcel has been stolen:

1.Check with your neighbors or building superintendent.

2.Contact the carrier for further details (delivery photo, etc.).

3.File a claim with the carrier.

4.If necessary, report the theft to the local authorities.

We know how frustrating this can be. While we can’t guarantee an automatic replacement, please don’t hesitate to contact us. We will do our best to support you in every situation.