PRIVACY POLICY

This policy applies to https://www.velaromacandles.com/ website.

Last update: November 7, 2023

Your privacy is of the utmost importance to Tradition MB Candles Inc. which is responsible for this site.

The purpose of this privacy policy is to inform you:

  • The manner in which your personal information is collected and processed. Personal information is any information that may identify you. This includes your first and last name, your age, your postal address, your e-mail address, your location and your IP address;
  • What rights you have regarding this information;
  • Who is responsible for processing the personal information collected and processed?
  • To whom this information is transmitted;
  • Eventually, the site’s policy on “cookies”.

This privacy policy supplements the General Terms and Conditions of Use, which you can consult at the following address:

www.chandellestraditioncandles.com

1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

  • First name
  • First name
  • Mailing address
  • Postal code
  • E-mail address
  • Telephone/fax number
  • Credit card number

2. FORMS AND METHOD OF COLLECTION

Your personal information is collected through the following methods:

  • Web registration form
  • Order form

We use the information collected in this way for the following purposes:

  • Order tracking
  • Information/promotional offers
  • Statistics
  • Contacts
  • Website management

3. INTERACTIVITY

Your personal information is collected through the interactivity that may be established between you and our website. This information is collected in the following ways:

  • –

We use the information collected in this way for the following purposes:

  • Statistics
  • Contacts
  • Website management

4. LOG FILES AND COOKIES

We collect certain information through log files and cookies. These files enable us to process statistics and traffic information, facilitate navigation and improve services for your convenience.

a) Description of cookies used by the site

They mainly consist of the following information:

  • IP address
  • Operating system
  • Pages visited and requests

We use cookies for the following purposes:

  • Statistical studies

When browsing the site, third-party cookies may be stored. In particular, these third parties:

  • Google
  • YouTube

In addition, the site integrates social media buttons enabling you to share your activity on the site. Cookies from these social media networks may therefore be stored on your computer when you use these functions.

These sites have their own privacy policies and terms and conditions of use they may differ from ours. We invite you to consult the privacy policies and general conditions of use of these sites.

b) Opposition to the use of cookies by the site

You may refuse the use of cookies by configuring your browser.

Should you decide to deactivate cookies, you will be able to continue browsing the site. However, we cannot be held responsible for any malfunction of the site that this may cause.

5. SHARING OF PERSONAL INFORMATION

Personal information collected by the Site is not transmitted to any third party and is processed solely by us.

6. DURATION OF PERSONAL INFORMATION STORAGE

The party responsible for processing personal information will keep all personal information collected in the site’s computer systems under reasonable security conditions for a period of 5 years.

7. HOSTING OF PERSONAL INFORMATION

Our site is hosted by : Go Daddy.

The host can be contacted at the following telephone number: 1-866-938-1119.

The information we collect and process is exclusively hosted and processed in Canada.

8. DATA CONTROLLER

a) The person responsible for processing personal information

The person responsible for processing personal information is: François Perrault. He may be contacted at: 514-861-8417

The personal data controller can be contacted at the following number: 514-861-8417.

The data controller is responsible for determining the purpose and means of processing personal information.

b) Obligations of the data controller

The person responsible for processing personal information is committed to protect the personal information collected, not to transmit it to third parties without your knowledge, and to respect the purpose for which the information was collected.

In addition, the party responsible for processing personal information is committed to notifying you in the event of rectification or deletion of personal information, unless this would entail disproportionate formalities, costs or steps.

In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller is committed to informing you by any means necessary.

9. RIGHT OF OBJECTION AND WITHDRAWAL

You have the right to object to the processing of your personal information by the Site (“right of objection”). You also have the right to request that your personal data no longer appear, for example, on a mailing list (“right of withdrawal”).

In order to object to the processing of your personal information or request the withdrawal of your personal information, you must follow the following procedure:

The user must make a request for the processing of his/her personal information to the data controller by calling 514-861-8417.

10. RIGHT OF ACCESS, RECTIFICATION AND DELETION

You may access, update, modify or request the deletion of your personal information by following the procedure set out below:

The user must make a request for the processing of his or her personal information to the person responsible for processing the information by calling 514-861-8417. If you have personal information, you have the right to request that it be deleted from your personal space by following the procedure below:

The user must make a request for the processing of his/her personal information to the data controller by calling 514-861- 8417.

11. SECURITY

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

  • SSL (Secure Sockets Layer) protocol
  • Firewalls

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.

12. LABEL

Our commitment to the protection of personal information meets the requirements of the following program(s):

  • reCAPTCHA

13. CONDITIONS FOR MODIFYING THE PRIVACY POLICY

This privacy policy may be consulted at any time at the following address:

www.chandellestraditioncandles.com

We reserve the right to modify it in order to ensure its compliance with current legislation.

Consequently, you are invited to consult this privacy policy regularly in order to keep up to date with the latest changes.

14. ACCEPTANCE OF PRIVACY POLICY

By browsing the Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, particularly with respect to the collection and processing of your personal information and the use of cookies.

15. LEGISLATION

We are committed to complying with the legislative provisions set out in:

  • The protection of personal information act in the private sector, RLRQ c P-39.1; and/or
  • Personal Information Protection and Electronic Documents Act, LC 2000, c 5.