{"id":4666,"date":"2021-08-13T22:45:54","date_gmt":"2021-08-14T03:45:54","guid":{"rendered":"https:\/\/www.velaromacandles.com\/return-policy\/"},"modified":"2025-05-14T16:59:33","modified_gmt":"2025-05-14T21:59:33","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.velaromacandles.com\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-km1na944-a2521041f3cce04bc4803ac430307052\">\n.avia-section.av-km1na944-a2521041f3cce04bc4803ac430307052 .av-parallax .av-parallax-inner{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.velaromacandles.com\/wp-content\/uploads\/2021\/10\/Retour.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-km1na944-a2521041f3cce04bc4803ac430307052 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch av-parallax-section avia-bg-style-parallax av-minimum-height av-minimum-height-75 av-height-75  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='75' data-av_min_height_opt='75'><div class='av-parallax' data-avia-parallax-ratio='0.3' ><div class='av-parallax-inner main_color avia-full-stretch'><\/div><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4666'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-py70-fc1fa8aa2f68d2f29ac10b989f7206cb\">\n.flex_column.av-py70-fc1fa8aa2f68d2f29ac10b989f7206cb{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-py70-fc1fa8aa2f68d2f29ac10b989f7206cb av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-km1n9g5q-de47dc245bffd1dae535d584421aeb37 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Return policy<\/h2>\n<p style=\"text-align: center;\">Terms and conditions<\/p>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-3negjh-7ab0c5743484e9a92653170043d78c92 main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4666'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1z26dp-1a422ef4bb03a8f92df8b1ecdbb474fb\">\n.flex_column.av-1z26dp-1a422ef4bb03a8f92df8b1ecdbb474fb{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1z26dp-1a422ef4bb03a8f92df8b1ecdbb474fb av_two_third  avia-builder-el-4  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-kr2ccc4u-648c31bec617416a950ab778013c590c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>DOMMAGED ITEMS<\/strong><\/p>\n<p>If your order arrived damaged due to transportation, please contact us immediately at 1-800-361-9070 # 0 and provide us with the details of the product and its defect. We will try to find the best solution for you.<\/p>\n<p><strong>DID YOU EXPECT SOMETHING ELSE?<\/strong><\/p>\n<p>All purchases made online may be returned for refund by mail, customer is responsible for return shipping fees. Before returning please contact our Customer Service to get a RMA (return merchandise authorization) number.<\/p>\n<p>You can also return the item directly to our store located at 7 rue St-Joseph, St-Constant QC, J5A 0B6. The goods must be unused and in the same condition as you received them in original packaging. This policy is applicable within 15 days from delivery date. <strong>All sales are final.<\/strong><\/p>\n<p>Once the merchandise is inspected, the refund will be issued according to the payment method used. The refund amount will reflect the purchase price and applicable taxes of the returned merchandise only, the shipping charges shown on your invoice are non refundable.<\/p>\n<p><strong>RETURN PROCEDURE BY MAIL<\/strong><\/p>\n<ul>\n<li>Step 1: Pack the item(s) carefully in its original packaging.<\/li>\n<li>Step 2: Enclose a copy of the invoice that accompanied order with the reason for the return<\/li>\n<li>Step 3: Print a Canada Post Return Label<\/li>\n<li>Step 4: Return the parcel to: 7 rue St-joseph, Saint-Constant J5A 0B6<\/li>\n<\/ul>\n<p><strong>PACKAGE LOST?<\/strong><br \/>Once a parcel is marked as \u201cdelivered\u201d by the carrier, responsibility for its security is considered to have passed to the recipient. This means that, unfortunately, we cannot be held responsible for packages stolen after delivery.<br \/>We recommend a few precautions to reduce the risk:<br \/>-Have your order delivered to an address where you are present during the day (e.g. workplace).<\/p>\n<p>-Install a secure box or surveillance camera if necessary.<\/p>\n<p>If you think your parcel has been stolen:<\/p>\n<p>1.Check with your neighbors or building superintendent.<\/p>\n<p>2.Contact the carrier for further details (delivery photo, etc.).<\/p>\n<p>3.File a claim with the carrier.<\/p>\n<p>4.If necessary, report the theft to the local authorities.<\/p>\n<p>We know how frustrating this can be. While we can&#8217;t guarantee an automatic replacement, please don&#8217;t hesitate to contact us. We will do our best to support you in every situation.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ay7bx-f5d39944432976ae9e2fb48e686bfb16\">\n.flex_column.av-2ay7bx-f5d39944432976ae9e2fb48e686bfb16{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2ay7bx-f5d39944432976ae9e2fb48e686bfb16 av_one_third  avia-builder-el-6  el_after_av_two_third  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4666","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return policy - Velaroma<\/title>\n<meta name=\"description\" content=\"Return policy - Terms and conditions related to online shopping.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.velaromacandles.com\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy - Velaroma\" \/>\n<meta property=\"og:description\" content=\"Return policy - Terms and conditions related to online shopping.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.velaromacandles.com\/en\/return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Velaroma\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-14T21:59:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.velaromacandles.com\\\/en\\\/return-policy\\\/\",\"url\":\"https:\\\/\\\/www.velaromacandles.com\\\/en\\\/return-policy\\\/\",\"name\":\"Return policy - Velaroma\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.velaromacandles.com\\\/#website\"},\"datePublished\":\"2021-08-14T03:45:54+00:00\",\"dateModified\":\"2025-05-14T21:59:33+00:00\",\"description\":\"Return policy - Terms and conditions related to online shopping.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.velaromacandles.com\\\/en\\\/return-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.velaromacandles.com\\\/en\\\/return-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.velaromacandles.com\\\/en\\\/return-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.velaromacandles.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.velaromacandles.com\\\/#website\",\"url\":\"https:\\\/\\\/www.velaromacandles.com\\\/\",\"name\":\"Velaroma\",\"description\":\"La meilleure s&eacute;lection de bougies au Canada\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.velaromacandles.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Return policy - Velaroma","description":"Return policy - Terms and conditions related to online shopping.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.velaromacandles.com\/en\/return-policy\/","og_locale":"en_US","og_type":"article","og_title":"Return policy - Velaroma","og_description":"Return policy - Terms and conditions related to online shopping.","og_url":"https:\/\/www.velaromacandles.com\/en\/return-policy\/","og_site_name":"Velaroma","article_modified_time":"2025-05-14T21:59:33+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.velaromacandles.com\/en\/return-policy\/","url":"https:\/\/www.velaromacandles.com\/en\/return-policy\/","name":"Return policy - Velaroma","isPartOf":{"@id":"https:\/\/www.velaromacandles.com\/#website"},"datePublished":"2021-08-14T03:45:54+00:00","dateModified":"2025-05-14T21:59:33+00:00","description":"Return policy - Terms and conditions related to online shopping.","breadcrumb":{"@id":"https:\/\/www.velaromacandles.com\/en\/return-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.velaromacandles.com\/en\/return-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.velaromacandles.com\/en\/return-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.velaromacandles.com\/en\/"},{"@type":"ListItem","position":2,"name":"Return policy"}]},{"@type":"WebSite","@id":"https:\/\/www.velaromacandles.com\/#website","url":"https:\/\/www.velaromacandles.com\/","name":"Velaroma","description":"La meilleure s&eacute;lection de bougies au Canada","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.velaromacandles.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.velaromacandles.com\/en\/wp-json\/wp\/v2\/pages\/4666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.velaromacandles.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.velaromacandles.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.velaromacandles.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.velaromacandles.com\/en\/wp-json\/wp\/v2\/comments?post=4666"}],"version-history":[{"count":0,"href":"https:\/\/www.velaromacandles.com\/en\/wp-json\/wp\/v2\/pages\/4666\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.velaromacandles.com\/en\/wp-json\/wp\/v2\/media?parent=4666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}